Decina offers a comprehensive extended warranty on all our products materials and manufacturing from the date of purchase.
Decina warranty applies only for faults or defects which have arisen solely from faulty materials or workmanship in the products and does not apply to other defects which may have arisen as a result of, without limitation, the following: accidental damage, installation damage, installation that does not follow the companies recommendations, abuse, misuse, maltreatment, abnormal stress or strain, harsh or adverse weather conditions, including excessive water temperature, or neglect of any kind of the products. Warranty does not apply to any changes, alterations or modifications by external parties to the product as supplied. Repairs of the products other than by a Decina accredited or licensed service agent or technician are not covered.
This extended warranty for the products commences from date of purchase.
In addition to this extended warranty, certain legislation (including the ACL) may give you certain rights which cannot be excluded, restricted or modified, this extended warranty must be read subject to such legislation and nothing in this warranty has the effect of excluding, restricting or modifying those rights.
To make a warranty claim, the following documentation must be either faxed or attached to the Decina Warranty Claim page:
- Proof of purchase (original invoice from the supplier)
- Details of the warranty claim including the date of installation, installers details and head contractors details, the date the issue has been found
- Your contact details
Decina warranty excludes damages discovered after installation. After being received all goods should be checked for damage or faults and any claims lodged with photographic evidence within 48 hours.
If the product has not been installed, please contact Decina for their authorised agent to inspect the product. If the claim is accepted the product can be returned with the Proof of Purchase (POP), to the place of purchase or Decina will arrange a collection and replacement. Note: The extended warranty only applies to the original owner and is not transferable.
Should any warranty claim be made and attended to by a Decina authorised Service Agent, that in the opinion of the Service Agent or Decina, the problem was from faulty installation or misuse of the product, including using the product in conjunction with products of another manufacturer or from any other cause other than a manufacturing defect of the goods for which Decina is responsible, then Decina Pty Ltd reserves the right to charge a service fee for each service staff attending the premises where products have been installed.
As part of Decina’s commitment to continuous improvement, Decina reserves the right to make changes to a product at any time.
Our goods come with guarantees that cannot be excluded in the Australian Consumer Law. Decina’s warranty liability covers replacement product or credit to equal value of the purchase and EXCLUDES any consequential damage occurring from the products application or use. It is the installer’s responsibility to remove and replace the product; a contribution may be given up to a maximum value of $500.
Note – The warranty terms above apply only to products shown on this website. Other products supplied by Decina may have different warranty arrangements.